> For the complete documentation index, see [llms.txt](https://docs.ascertia.com/signinghub-web/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ascertia.com/signinghub-web/configurations/enterprise-configurations/configure-your-enterprise-notifications/configure-your-enterprise-email-content.md).

# Configure your enterprise email content

SigningHub enables you to even customise the content of email notifications that are associated with the workflow activities. These emails are used to inform the enterprise users, [Document Owner](/signinghub-web/getting-started/key-terminologies-and-concepts/system-terminologies.md) and [recipients](/signinghub-web/getting-started/key-terminologies-and-concepts/system-terminologies.md) about their account-related events and workflow progress. The configured settings from here will be applicable to all the enterprise users' accounts within your enterprise.

***

## Customise your enterprise email notifications content

1. Log in with your enterprise admin credentials.
2. Click "Configuration" in the left menu and click on "Notifications" in Settings options in Enterprise Configurations.
3. Expand "Email Content" tab.<br>

   <figure><img src="/files/1WC4vIpHMsYW1MBymI2I" alt=""><figcaption></figcaption></figure>
4. Click on any email type and click the "Edit" button in the right panel.<br>

   <figure><img src="/files/MhpqiNP4nsaWuR0mR1Lz" alt=""><figcaption></figcaption></figure>
5. Provide the "Subject" and "Body" and click "Save changes".\
   Click the "Reset to default" button to discard your customisations and bring the content of the email back to its default.

***

## Reset the contents of all your email notifications <a href="#customise_your_email_notifications_content" id="customise_your_email_notifications_content"></a>

1. Click "Configuration", then click "Notifications" under Settings options in the Enterprise Configuration section.
2. Click the "Email Content" tab.
3. Click the "Reset to default" button at the bottom of the email notifications list to reset the content of all the emails to the default.
4. Click "Yes" in the confirmation dialogue.

***

## Reset the content of your email notification <a href="#customise_your_email_notifications_content" id="customise_your_email_notifications_content"></a>

1. Click "Configuration", then click "Notifications" under Settings options in the Enterprise Configuration section.
2. Click the "Email Content" tab.
3. Select an email template, and click the "Reset to Default" button in the right panel.
4. Click "Yes" in the confirmation dialogue.

***

### Types of Enterprise Emails

Enterprise emails have been categorised into two main categories:

1. Account Emails
   1. Enterprise Invitation
   2. Account Registered
   3. Account Registration Completed
   4. Account Activation Required
   5. Reset Password
   6. Reset Password Completion
2. Document Emails
   1. Document Shared
   2. Document Reviewed
   3. Document Completed
   4. Document Recalled
   5. Sign-off Reminder
   6. Post Processing
   7. Document Signed
   8. Document Declined
   9. Document Updated
   10. Send a Copy
   11. Document Processed by Others
   12. Document Processed by Me
   13. Publish Workflow Completion Report
   14. Comment Added to Document
   15. Shared Space

Each email has got a distinct purpose in the SigningHub operations and workflows, and is sent to the users on a specific event. The names of these emails are precisely implying the events on which they are triggered.

***

### Emails Content

The emails are comprised of particular placeholders which are automatically replaced with the predefined text (in the language file) upon sending. These placeholders are shown in CAPS within \[ ]. The email templates, along with their supported placeholders, are given below:

<table data-full-width="true"><thead><tr><th>Email Type</th><th>Allowed Placeholders in Email Subject</th><th>Allowed Placeholders in Email Body</th></tr></thead><tbody><tr><td><em><strong>Account Emails</strong></em></td><td></td><td></td></tr><tr><td>Enterprise Invitation</td><td>[APPLICATION_NAME][ENTERPRISE_NAME]</td><td>[USER_NAME][ENTERPRISE_NAME][ADMIN_NAME][ADMIN_EMAIL][APPLICATION_NAME]</td></tr><tr><td>Account Activation Required</td><td>[APPLICATION_NAME]</td><td>[USER_NAME][ENTERPRISE_NAME][ENTERPRISE_ADMIN][USER_EMAIL][APPLICATION_NAME]</td></tr><tr><td>Account Registration Completed</td><td>[APPLICATION_NAME]</td><td>[USER_NAME][USER_EMAIL][APPLICATION_NAME]</td></tr><tr><td>Account Registered</td><td>[APPLICATION_NAME]</td><td>[REGISTERED_BY][USER_NAME][USER_EMAIL][ENTERPRISE_NAME][APPLICATION_NAME]</td></tr><tr><td>Reset Password</td><td>[APPLICATION_NAME]</td><td>[USER_NAME][ENTERPRISE_ADMIN][PERIOD][APPLICATION_NAME]</td></tr><tr><td>Reset Password Completion</td><td>[APPLICATION_NAME]</td><td>[TIMESTAMP][USER_NAME][SUPPORT_EMAIL][USER_EMAIL][APPLICATION_NAME]</td></tr><tr><td><em><strong>Document Emails</strong></em></td><td></td><td></td></tr><tr><td>Document Shared</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[COLLABORATOR_NAME][OWNER_NAME][DOCUMENT_NAME][EMAIL_MESSAGE][OWNER_EMAIL]</td></tr><tr><td>Document Reviewed</td><td>[APPLICATION_NAME][DOCUMENT_NAME][COLLABORATOR_NAME]</td><td>[COLLABORATOR_NAME][COLLABORATOR_EMAIL][OWNER_NAME][DOCUMENT_NAME][APPROVE_REASON][UPDATE_TIME]</td></tr><tr><td> Document Completed</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[DOCUMENT_ID][OWNER_NAME][DOCUMENT_NAME]</td></tr><tr><td>Document Recalled</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[COLLABORATOR_NAME][OWNER_NAME][OWNER_EMAIL][DOCUMENT_NAME]</td></tr><tr><td>Sign-off Reminder</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[EMAIL_MESSAGE][COLLABORATOR_NAME][OWNER_NAME][OWNER_EMAIL][DOCUMENT_NAME]</td></tr><tr><td>Document Post Processing</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[USER_NAME][DOCUMENT_NAME][DOCUMENT_ID][EMAIL_MESSAGE][OWNER_NAME][OWNER_EMAIL]</td></tr><tr><td>Document Signed</td><td>[APPLICATION_NAME][DOCUMENT_NAME][COLLABORATOR_NAME]</td><td>[OWNER_NAME][DOCUMENT_NAME][COLLABORATOR_NAME][COLLABORATOR_EMAIL][UPDATE_TIME]</td></tr><tr><td>Document Declined</td><td>[APPLICATION_NAME][DOCUMENT_NAME][COLLABORATOR_NAME]</td><td>[DECLINE_REASON][OWNER_NAME][DOCUMENT_NAME][COLLABORATOR_NAME][COLLABORATOR_EMAIL][UPDATE_TIME]</td></tr><tr><td>Document Updated</td><td>[APPLICATION_NAME][DOCUMENT_NAME][COLLABORATOR_NAME]</td><td>[OWNER_NAME][DOCUMENT_NAME][COLLABORATOR_NAME][COLLABORATOR_EMAIL][UPDATE_TIME]</td></tr><tr><td>Send a Copy</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[DOCUMENT_OWNER][DOCUMENT_NAME][EMAIL_MESSAGE][COLLABORATOR_NAME][OWNER_EMAIL]</td></tr><tr><td>Document Processed by Others</td><td>[APPLICATION_NAME][DOCUMENT_NAME][COLLABORATOR_NAME]</td><td>[USER_NAME][DOCUMENT_NAME][ACTION_PERFORMED][COLLABORATOR_NAME][COLLABORATOR_EMAIL][UPDATE_TIME][OWNER_NAME]</td></tr><tr><td>Document Processed by Me</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[USER_NAME][DOCUMENT_NAME][ACTION_PERFORMED][DOCUMENT_OWNER][DOCUMENT_OWNER_EMAIL][UPDATE_TIME]</td></tr><tr><td>Publish Workflow Completion Report</td><td>[APPLICATION_NAME][DOCUMENT_NAME]</td><td>[DOCUMENT_NAME][PACKAGE_ID][HOST_URL][ERROR_DETAIL]</td></tr><tr><td>Comment Added to Document</td><td>[APPLICATION_NAME][DOCUMENT_NAME][COLLABORATOR_NAME]</td><td>[USER_NAME][DOCUMENT_NAME][ACTION_COMMENT_ADDED][COLLABORATOR_NAME][COLLABORATOR_EMAIL][UPDATE_TIME]</td></tr><tr><td>Shared Space</td><td>[APPLICATION_NAME]</td><td>[COLLABORATOR_NAME][WORKSPACE_NAME][WORKSPACE_SHARED_OWNER_INFO][APPLICATION_NAME]</td></tr></tbody></table>

***

{% hint style="danger" %}
Do not edit the text inside a placeholder; otherwise, it will malfunction.
{% endhint %}

{% hint style="info" %}

1. Text shown in CAPS within \[ ] are the placeholders (system variables) that are used in the email content. You must not edit these variables text. They will be replaced automatically with the predefined text from the language file, upon sending the email notification.&#x20;
2. The enterprise users within your enterprise can overrule these enterprise email customizations through their personal email settings.&#x20;
3. The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customizations (i.e. header, footer, logo, etc.) in the email content.&#x20;
4. The existing users who have upgraded their SigningHub to the latest release may click the "Reset to Default" button to get the new email types in the "Type" drop down.
   {% endhint %}


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