Two factor authentication (2FA) strengthens access security by requiring two methods to verify your identity. SigningHub allows you to configure a Time based One Time Password (TOTP) under two factor authentication (2FA). A Time based One Time Password (TOTP) is a temporary passcode generated by an algorithm that uses the current time of day as one of its authentication factors. Time based One Time Passwords provide additional security as even if a user's traditional password is stolen or compromised, an attacker cannot gain access without the TOTP, which expires quickly. SigningHub allows the Enterprise Admin the option to reset the two factor authentication (2FA) configured against an enterprise user. The "Reset 2FA" option will only appear if the "Enable Time based One Time Password (TOTP)" option is enabled in the user's service plan, and the user has configured two factor authentication (2FA).
Login with your enterprise admin credentials.
Click on "Configuration" in left menu and click "Users" under People options in Enterprise Administration section. Users Screen will appear.
If you want to view further detail of your user, select the user and click "User preferences" button in right panel.
Click "Reset password" button.
Click "Yes" from the 2FA dialogue appear.
