SigningHub allows you to recall your In-Progress and Pending document(s), provided it is allowed in your role. This is useful in cases where you have accidentally initiated a premature workflow or document sign-off is no longer required for any reason. You can recall an in-progress or pending document at any stage of a workflow, i.e. start, middle, just before completing, etc. The document recalling feature is available to the document owners only.
Click the "Documents" option in the navigation panel.
Select the in-progress document and click the "Recall" button in the right panel.
You can even select multiple documents.
A confirmation dialog will appear, click the "Yes" option.
The selected document(s) will be recalled.
Their workflow(s) will be terminated and the document(s) will be reverted to the "Draft" status.
SigningHub will increment the available workflow quota of the document owner's account by one.
An intimation email will be sent from the document owner to the immediate next configured recipient (in case of a sequential workflow) or all the configured recipients (in case of a parallel or individual workflow), regarding the termination of the workflow.
Only those "Pending" documents will have the "Recall" option, in which the document owner is also a part of their workflow.
A document owner can recall up to 50 documents together in one go.
If you could not find the "Recall" option, this implies it is not allowed in your role to recall a document.