Though we will not be pleased to let you go, sometimes we have to say goodbye.
The "Cancel Plan" option is only available for the Pay Regularly plans. You may cancel your payment agreement with SigningHub anytime, even after buying a service plan. In this way, SigningHub will immediately terminate all your next scheduled payments, however, you can still enjoy SigningHub services till the Next Payment Date is not reached. The cancel payment option is only available to the users who have the "Enterprise Billing" option enabled against their user role.
Log in to enterprise admin or individual account (in case you are an individual user).
Click the 'Configurations' option in the navigation panel.
Click on the 'Plan and Billing' option. (If you are an Enterprise Admin, this will be located under the 'Enterprise Configurations' section. If you are an Individual User, this will be located under the 'Personal Configurations' section.)
On the 'Plan and Billing' screen, click on the 'Cancel plan' button.
In the 'Cancel Payment Agreement' dialogue box, specify the reason for cancelling the plan and click on the "Proceed" button. The payment agreement will be cancelled and your billing status will become "Inactive".
The "Cancel Plan" option is only available to the users who have the "Enterprise Billing" option enabled against their user role.
Next Payment Date refers to the date on which SigningHub initiates the next scheduled payment request for your account.
Usage statistics provide the real-time status of your system usage, keeping you updated about the consumed and available resources. You can view the consumed Storage, Signatures, Workflow, Users, and Template stats out of their available limits. Based on your opted service plan, the resources quota is allotted to your account, not the user. This implies that in the case of an enterprise account, the quota is collectively assigned to the enterprise and not to each enterprise user, and hence the statistics are displayed accordingly.
Log in to enterprise admin or individual account (in case you are an individual user).
Click the 'Configurations' option in the navigation panel.
Click on the 'Plan and Billing' option. (If you are an Enterprise Admin, this will be located under the 'Enterprise Configurations' section. If you are an Individual User, this will be located under the 'Personal Configurations' section.)
The 'Plan and Billing' screen will appear, listing the details of your subscribed service plan.
You can also upgrade your service plan by clicking the 'Upgrade plan' button.
You can view the plan, and signature usage statistics by expanding the respective section.
Only the Account Owner has access to view the subscribed service plan and usage details:
For an Enterprise Service Plan, this information is available to the Enterprise Admin.
For an Individual Service Plan, only the Individual User can view these details.
"Simple Electronic Signatures" usage statistics will only be displayed if the "SIMPLE_ELECTRONIC_SIGNATURES" module is enabled in the license.
service plans are user-based or signature-based. However, if the available plans don't meet your requirements, you may contact us to build a tailored plan to suit your needs. SigningHub is also available for on-premises use or private cloud hosting. This is ideal for larger organisations who wish to have a dedicated system, under their full control. The version is available on a perpetual user-based licensing model or a signature-volume-based plan. for more details.
The "View your billing invoice" page guides you about accessing and managing the billing invoices associated with your account. This guide will walk you through the necessary steps to view your billing information, ensuring you stay informed about your account's financial details. Whether you are an enterprise admin or an individual user, follow the simple instructions below to view your invoices and maintain oversight of your service plan billing. SigningHub supports auto-billing based on your opted service plan and payment type.
Log in to enterprise admin or individual account (in case you are an individual user).
Click the 'Configurations' option in the navigation panel.
Click on the 'Plan and Billing' option. (If you are an Enterprise Admin, this will be located under the 'Enterprise Configurations' section. If you are an Individual User, this will be located under the 'Personal Configurations' section.)
On the 'Plan and Billing' screen, your invoices will be listed under the 'Billing History' section. Click on a billing invoice to see its details.
The "Billing" option is only available to the enterprise users who have the "Enterprise Billing" option enabled against their user role.
For a payment made through WorldPay, the "Agreement ID" and "Transaction ID" fields are used in the transaction.
For a payment made through Stripe, the "Customer ID" and "Charge ID" fields are used in the transaction record.
For a payment made through SSLCommerz, the "Transaction ID" or "Charge ID" fields are used in the transaction record.
| Fields | Description |
|---|---|
Billing Date
Displays the dates on which each billing transaction was done for this account.
Price
Displays the total price (service plan charges + VAT) of your subscribed service plan.
VAT Paid
Displays the VAT amount paid in each billing transaction.
Paid
Displays the transaction amount of each billing record.
Payment Type
Displays your opted payment type.
Billing Iteration
Displays whether a billing transaction is New or Recurrent.
Next Payment Date
Displays the date on which the next payment is scheduled against your subscribed service plan.
When your requirements outgrow the capabilities of your current service plan, SigningHub provides adaptable options to support your evolving needs. As the account owner, you can easily upgrade to a higher plan with enhanced features and increased capacity, ensuring your SigningHub experience scales with your organization. If your needs are more specialized, you also have the flexibility to request a custom service plan, designed to meet the unique demands of your business. This approach allows you to align SigningHub’s offerings closely with your organization’s objectives, providing a truly tailored solution as your requirements grow.
Log in to enterprise admin or individual account (in case you are an individual user).
Click the 'Configurations' option in the navigation panel.
Click on the 'Upgrade Plan' option. (If you are an Enterprise Admin, this will be located under the 'Enterprise Configurations' section. If you are an Individual User, this will be located under the 'Personal Configurations' section.)
Click on the plan that best suits your requirements. In the information panel, specify the "Duration" and click the "Checkout" button. (You can also filter available plans by selecting "Pay Regularly" or "Pay As You Go" under the "Filter" options for added flexibility.)
Input your payment details and click on 'Proceed'.
The "Billing" option is only available to the users who have the "Enterprise Billing" option enabled against their user role.
The "Pay As You Go" plans do not support recurrent payments.
For "Pay As You Go" plans, when 95% of the signature quota has been consumed, the system will send the user an email (to the enterprise owner) and display a banner on the SigningHub Dashboard, prompting the user about the consumption of their plan.
During the grace period, the system will display a banner on the SigningHub Dashboard, prompting the user that their plan is about to expire.
After the grace period, the system will display a banner on the SigningHub Dashboard, prompting the user that their plan has expired.
After the grace period, the user will not be able to share a workflow or make an "Only Me" workflow. However, the user will still be able to consume the signature quota remaining.
When the user switches from a "Pay Regularly" plan to a "Pay As You Go" plan, the "Pay Regularly" agreement will be revoked.
SigningHub will send an email reminder to the account owner on the due date for billing when:
For "Pay As You Go" plans
When 1 Year has passed since the last billing date
Pay Regularly
When either the user did not make the payment or the payment was not captured on the due date.
The "Make Payment" button appears on the 'Billing" screen only for the "Pay As You Go" plans:
When you have consumed 95% of your signature quota
When 1 Year has passed since the last billing date
