Search an Account

SigningHub Admin provides a comprehensive search facility to search registered accounts. You can either use default searches or use the account email ID to locate accounts. You can even create your own search criteria to locate accounts.

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Search for accounts through the default search

1. Click the 'Accounts' option from the navigation panel. The 'Accounts' screen will appear.

   
2. Click in the search bar.

3. Click the desired criteria from the list to view the respective accounts. See the table below for the description of default search options.

Searching Criteria
Search Option	Description
All Accounts	Returns all registered enterprise and individual accounts in your SigningHub deployment.
Enterprise Accounts	Returns only registered enterprise accounts in your SigningHub deployment.
Individual Accounts	Returns only registered individual accounts in your SigningHub deployment.
Inactive Accounts	Returns all accounts that have been registered in an enterprise and activation email was sent to these accounts, but the users has not yet activated these account through the activation email.
Locked Accounts	Returns all locked accounts in your SigningHub deployment. The accounts that have been auto locked by SigningHub because the users have crossed the defined number (i.e. threshold count) of invalid login attempts.
Dormant Accounts	Returns all dormant accounts in your SigningHub deployment.
User Feedback	Returns all accounts which have been deleted by the users themselves by using the "Delete My Account" option from SigningHub Desktop Web.

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Search for an account through manual search

1. Click the 'Accounts' option from the navigation panel. The 'Accounts' screen will appear.

2. Specify the account email ID in the search field and click .

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Download the records to an Excel sheet

You can also export the searched records to an Excel sheet file (xlsx). For this:

1. Click the 'Accounts' option from the navigation panel. The 'Accounts' screen will appear.

2. Search for the desired accounts.

3. Clickavailable at the bottom of the Accounts screen. The Excel sheet file is downloaded to your local Downloads folder.

1. ​In case of specifying multiple search parameters, the search will be carried out by using AND operator(s) among all the parameters. This helps SigningHub to retrieve more targeted results.