Redirection to Mobile Apps

SigningHub has enhanced its mobile user experience by implementing Android App Links and Apple Universal Links. These technologies ensure seamless redirection of users to the SigningHub app, depending on the app version and backend compatibility. With Android App Links and Apple Universal Links, when users interact with a SigningHub link on their mobile device, the system intelligently determines the best way to handle the request. This feature greatly enhances user convenience by reducing friction in accessing SigningHub services and ensuring compatibility across different devices and system versions.

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Scenarios for Redirection to Mobile Apps

The user will be redirected to the Mobile Apps in the following scenarios:

1. When the user clicks on the link/action button embedded inside an email that they have received. Given below is the list of emails for which the redirection is applicable:

   • Account Activation Email

   • Account Deletion Email

   • Sign off Request Email

   • Set New Password

2. When the user clicks on the "LAUNCH NOW" button in mobile view during the Remote Authorised Signing process.

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For the above-mentioned scenarios, the following use cases will stand true:

Use Cases
App Installed	App Version	API Server Version	Course of action
Yes	Latest App Version	Latest Server Version	The user will be redirected to the app.
No	-	Latest Server Version	The user will continue the process on the mobile view. On some browsers, this redirection may trigger an error if the app is not installed. To prevent this, set the DisableBasicDeepLinking parameter to true in the appsettings.Production.json file. This disables basic deep linking on iOS and ensures a seamless mobile web experience.
Yes	Latest App Version	Older Server Version	The user will be redirected to the app.
No	-	Older Server Version	The user will be redirected to the app page on the App Store/Play Store and will be prompted to download the app.
Yes	Older App Version	Latest Server Version	The app will not open. The user will continue the process on the mobile view.
No	-	Latest Server Version	The user will continue the process on the mobile view. On some browsers, this redirection may trigger an error if the app is not installed. To prevent this, set the DisableBasicDeepLinking parameter to true in the appsettings.Production.json file. This disables basic deep linking on iOS and ensures a seamless mobile web experience.
Yes	Older App Version	Older Server Version	The user will be redirected to the app.
No	-	Older Server Version	The user will be redirected to the app page on the App Store/Play Store and will be prompted to download the app.

1. The redirection to the Mobile Apps will not work in case of the "Account Deletion Email", and the user will have to continue the process on the Mobile view.