Configure your enterprise notifications

SigningHub allows you to enable/ disable On-Screen, Email/SMS and Push notifications for your enterprise. These notifications are specifically associated with their accounts and workflow related activities, and are used to intimate them and their recipients when any immediate attention is required. The configured settings from here will be applicable to all the enterprise users' accounts within your enterprise.

The "On Screen" notifications are those that usually appear under user's system notifications for account related events.
The "Email/SMS" notifications are those that are sent through emails to enterprise users and their recipients for any workflow related actions.
While the "Push" notifications are sent on those users' mobile devices (as a pop-up message) on which SigningHub Mobile app (i.e. Android or iOS) has been installed. Users don't necessarily have to be in the SigningHub Mobile app or using their devices to receive them.

Configure your enterprise notifications

Login with your enterprise admin credentials.
Click "Configuration" in left menu and click on "Notifications" in Settings options in Enterprise Configurations.
Under the "Notifications" tab, switch on the relevant buttons toggles (i.e. On Screen, Email/SMS, and/ or Push) as required to configure the notification(s) accordingly for your enterprise users. You can also tick all the check boxes against an event.
Click "Save changes" button.

Notifications

Events	Description
When the service plan stats have been reset
Service Plan
When the signature limit has been reached	Enable the toggles (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of signatures is reached as per service plan.
When the simple electronic signature limit has been reached	Enable the toggles (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of simple electronic signatures is reached as per service plan.
When the service plan has been changed	Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your account's service plan is changed.
Payments
When an online payment has been received	Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when the online payment against your enterprise account is successful.
Notify the enterprise user
When the forgot password flow has been initiated	Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they click the "Forgot password" link.
When the account password has been changed	Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they change their account password.
When there has been a failed login attempt	Enable the toggle (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when their login attempt is failed in SigningHub.
Notify document owner
When their documents have been processed by others	Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.
When their documents have completed	Enable the toggles (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the Document Owner, when their document workflow is complete.
When the documents are processed by them	Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.
With a daily summary email of all their pending documents	Enable the toggles (i.e. Email) to send a summary email to the document recipients from SigningHub, for all their pending documents on each day end, instead of sending individual email notifications for each document that is shared with them. The summary email contains the total count of their pending documents along with the "Sign Now" button that will take them to the Bulk sign screen.
When there are subsequent changes in documents that they have received	Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the document recipients, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which they have processed earlier. However, in case of a new comment, SigningHub does not send a push notification.
Notify the recipients
When documents have been recalled from them	Enable the toggles (i.e. On Screen and/or Email/SMS) to send the notification(s) when you recall your document, either: to pending recipients (all those document recipient(s) who haven't yet processed the document) or, to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)

Events

Description

When the service plan stats have been reset

Service Plan

When the signature limit has been reached

Enable the toggles (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of signatures is reached as per service plan.

When the simple electronic signature limit has been reached

Enable the toggles (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of simple electronic signatures is reached as per service plan.

When the service plan has been changed

Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your account's service plan is changed.

Payments

When an online payment has been received

Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when the online payment against your enterprise account is successful.

Notify the enterprise user

When the forgot password flow has been initiated

Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they click the "Forgot password" link.

When the account password has been changed

Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they change their account password.

When there has been a failed login attempt

Enable the toggle (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when their login attempt is failed in SigningHub.

Notify document owner

When their documents have been processed by others

Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.

When their documents have completed

Enable the toggles (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the Document Owner, when their document workflow is complete.

When the documents are processed by them

Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.

With a daily summary email of all their pending documents

Enable the toggles (i.e. Email) to send a summary email to the document recipients from SigningHub, for all their pending documents on each day end, instead of sending individual email notifications for each document that is shared with them.

The summary email contains the total count of their pending documents along with the "Sign Now" button that will take them to the Bulk sign screen.

When there are subsequent changes in documents that they have received

Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the document recipients, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which they have processed earlier. However, in case of a new comment, SigningHub does not send a push notification.

Notify the recipients

When documents have been recalled from them

Enable the toggles (i.e. On Screen and/or Email/SMS) to send the notification(s) when you recall your document, either:

to pending recipients (all those document recipient(s) who haven't yet processed the document) or,
to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)

"Simple Electronic Signature LImit Reached" option will only be displayed, if the "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license.
Signatures specify digital signatures (PKI signatures) performed using all level of assurance except Simple Electronic Signature (eSignature) if "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license. If "SIMPLE_ELECTRONIC_SIGNATURES" module disabled in the license than system will work as of today and specify signatures (PKI or Non-PKI) performed using any level of assurance.

By default, On screen and Email/SMS notifications are sent to pending recipients only.

The enterprise users within your enterprise can overrule these enterprise notifications configurations through their personal notifications settings.
The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.
In case constraints are set to unlimited in Service Plan for Templates, Workflows, Users and Signatures then Limit Reached Notifications will be hidden for the account owner.
The SMS notifications will only be sent, if the "Enable SMS notifications" option is enabled in your service plan.

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Last updated 12 days ago

Configure your enterprise notifications

Click "Configuration" in left menu and click on "Notifications" in Settings options in Enterprise Configurations.

Under the "Notifications" tab, switch on the relevant buttons toggles (i.e. On Screen, Email/SMS, and/ or Push) as required to configure the notification(s) accordingly for your enterprise users. You can also tick all the check boxes against an event.

Click "Save changes" button.

Notifications

Events	Description
When the service plan stats have been reset
Service Plan
When the signature limit has been reached	Enable the toggles (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of signatures is reached as per service plan.
When the simple electronic signature limit has been reached	Enable the toggles (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of simple electronic signatures is reached as per service plan.
When the service plan has been changed	Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your account's service plan is changed.
Payments
When an online payment has been received	Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when the online payment against your enterprise account is successful.
Notify the enterprise user
When the forgot password flow has been initiated	Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they click the "Forgot password" link.
When the account password has been changed	Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they change their account password.
When there has been a failed login attempt	Enable the toggle (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when their login attempt is failed in SigningHub.
Notify document owner
When their documents have been processed by others	Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.
When their documents have completed	Enable the toggles (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the Document Owner, when their document workflow is complete.
When the documents are processed by them	Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.
With a daily summary email of all their pending documents	Enable the toggles (i.e. Email) to send a summary email to the document recipients from SigningHub, for all their pending documents on each day end, instead of sending individual email notifications for each document that is shared with them. The summary email contains the total count of their pending documents along with the "Sign Now" button that will take them to the Bulk sign screen.
When there are subsequent changes in documents that they have received	Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the document recipients, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which they have processed earlier. However, in case of a new comment, SigningHub does not send a push notification.
Notify the recipients
When documents have been recalled from them	Enable the toggles (i.e. On Screen and/or Email/SMS) to send the notification(s) when you recall your document, either: to pending recipients (all those document recipient(s) who haven't yet processed the document) or, to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)

Events

Description

When the service plan stats have been reset

Service Plan

When the signature limit has been reached

When the simple electronic signature limit has been reached

When the service plan has been changed

Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your account's service plan is changed.

Payments

When an online payment has been received

Enable the toggles (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when the online payment against your enterprise account is successful.

Notify the enterprise user

When the forgot password flow has been initiated

Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they click the "Forgot password" link.

When the account password has been changed

Enable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they change their account password.

When there has been a failed login attempt

Enable the toggle (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when their login attempt is failed in SigningHub.

Notify document owner

When their documents have been processed by others

Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.

When their documents have completed

Enable the toggles (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the Document Owner, when their document workflow is complete.

When the documents are processed by them

Enable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.

With a daily summary email of all their pending documents

The summary email contains the total count of their pending documents along with the "Sign Now" button that will take them to the Bulk sign screen.

When there are subsequent changes in documents that they have received

Notify the recipients

When documents have been recalled from them

Enable the toggles (i.e. On Screen and/or Email/SMS) to send the notification(s) when you recall your document, either:

to pending recipients (all those document recipient(s) who haven't yet processed the document) or,
to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)

"Simple Electronic Signature LImit Reached" option will only be displayed, if the "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license.
Signatures specify digital signatures (PKI signatures) performed using all level of assurance except Simple Electronic Signature (eSignature) if "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license. If "SIMPLE_ELECTRONIC_SIGNATURES" module disabled in the license than system will work as of today and specify signatures (PKI or Non-PKI) performed using any level of assurance.

By default, On screen and Email/SMS notifications are sent to pending recipients only.

The enterprise users within your enterprise can overrule these enterprise notifications configurations through their personal notifications settings.
The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.
In case constraints are set to unlimited in Service Plan for Templates, Workflows, Users and Signatures then Limit Reached Notifications will be hidden for the account owner.
The SMS notifications will only be sent, if the "Enable SMS notifications" option is enabled in your service plan.