# Configure your enterprise notifications SigningHub allows you to enable/ disable On-Screen, Email/SMS and Push notifications for your enterprise. These notifications are specifically associated with their accounts and workflow related activities, and are used to intimate them and their [recipients](https://docs.ascertia.com/signinghub-web/getting-started/key-terminologies-and-concepts/system-terminologies) when any immediate attention is required. The configured settings from here will be applicable to all the enterprise users' accounts within your enterprise. * The "On Screen" notifications are those that usually appear under user's [system notifications](https://docs.ascertia.com/signinghub-web/track-and-audit-activities/audit-trail-options/view-system-notifications) for account related events. * The "Email/SMS" notifications are those that are sent through emails to enterprise users and their recipients for any workflow related actions. * While the "Push" notifications are sent on those users' mobile devices (as a pop-up message) on which SigningHub Mobile app (i.e. Android or iOS) has been installed. Users don't necessarily have to be in the SigningHub Mobile app or using their devices to receive them. *** ## Configure your enterprise notifications 1. Login with your enterprise admin credentials. 2. Click "Configuration" in left menu and click on "Notifications" in Settings options in Enterprise Configurations.
3. Under the "Notifications" tab, switch on the relevant buttons toggles (i.e. On Screen, Email/SMS, and/ or Push) as required to configure the notification(s) accordingly for your enterprise users. You can also tick all the check boxes against an event.
4. Click "Save changes" button. *** ### Notifications
EventsDescription
Notify the enterprise owner
Service Plan
When the service plan stats have been resetEnable the toggle (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your enterprise account's service plan is reset.
When the signature limit has been reached

Enable the toggles (i.e., On Screen and Email) to receive on-screen and email notification(s) accordingly for the Enterprise Owner. Notifications will be sent under the following conditions:

  • The percentage of the constraint limit of signatures falls between 80% and 80.5%, as per the service plan.
  • The percentage of the constraint limit of signatures falls between 90% and 90.5%, as per the service plan.
  • Only 5 signatures remain in the constraint limit.
When the simple electronic signature limit has been reached

Enable the toggles (i.e., On Screen and Email) to receive on-screen and email notification(s) accordingly for the Enterprise Owner. Notifications will be sent under the following conditions:

  • The percentage of the constraint limit of Simple Electronic Signatures falls between 80% and 80.5%, as per the service plan.
  • The percentage of the constraint limit of Simple Electronic Signatures falls between 90% and 90.5%, as per the service plan.
  • Only 5 Simple Electronic Signatures remain in the constraint limit.
  1. "Simple Electronic Signature LImit Reached" option will only be displayed, if the "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license.
  2. Signatures specify digital signatures (PKI signatures) performed using all level of assurance except Simple Electronic Signature (eSignature) if "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license. If "SIMPLE_ELECTRONIC_SIGNATURES" module disabled in the license than system will work as of today and specify signatures (PKI or Non-PKI) performed using any level of assurance.
When the service plan has been changedEnable the toggle (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your account's service plan is changed.
When the template limit has been reached

Tick the relevant checkboxes (i.e., On Screen and Email) to receive on-screen and email notification(s) accordingly for the Enterprise Owner. Notifications will be sent under the following conditions:

  • The percentage of the constraint limit of templates falls between 80% and 80.5%, as per the service plan.
  • The percentage of the constraint limit of templates falls between 90% and 90.5%, as per the service plan.
  • Only 5 templates remain in the constraint limit.
When the workflow limit has been reached

Tick the relevant checkboxes (i.e., On Screen and Email) to receive on-screen and email notification(s) accordingly for the Enterprise Owner. Notifications will be sent under the following conditions:

  • The percentage of the constraint limit of workflows falls between 80% and 80.5%, as per the service plan.
  • The percentage of the constraint limit of workflows falls between 90% and 90.5%, as per the service plan.
  • Only 5 workflows remain in the constraint limit.
When the user limit has been reached

Tick the relevant checkboxes (i.e., On Screen and Email) to receive on-screen and email notification(s) accordingly for the Enterprise Owner. Notifications will be sent under the following conditions:

  • The percentage of the constraint limit of users falls between 80% and 80.5%, as per the service plan.
  • The percentage of the constraint limit of users falls between 90% and 90.5%, as per the service plan.
  • Only 5 users remain in the constraint limit.
When the Artificial Intelligence (AI) token limit has been reachedEnable the toggles (i.e. On Screen and Email) to receive on-screen and email notification(s) accordingly for the Enterprise Owner, when the Artificial Intelligence (AI) token limit has been reached (95% or above).
Payments
When an online payment has been receivedEnable the toggles (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when the online payment against your enterprise account is successful.
Notify the enterprise user
When the forgot password flow has been initiatedEnable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they click the "Forgot password" link.
When the account password has been changedEnable the toggles (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they change their account password.
When there has been a failed login attemptEnable the toggle (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when their login attempt is failed in SigningHub.
Notify document owner
When their documents have been processed by othersEnable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.
When their documents have completedEnable the toggles (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the Document Owner, when their document workflow is complete.
When the documents are processed by themEnable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.
With a daily summary email of all their pending documents

Enable the toggles (i.e. Email) to send a summary email to the document recipients from SigningHub, for all their pending documents on each day end, instead of sending individual email notifications for each document that is shared with them.

The summary email contains the total count of their pending documents along with the "Sign Now" button that will take them to the Bulk sign screen.

When there are subsequent changes in documents that they have receivedEnable the toggles (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the document recipients, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which they have processed earlier.
However, in case of a new comment, SigningHub does not send a push notification.
Notify the recipients
When documents have been recalled from them

Enable the toggles (i.e. On Screen and/or Email/SMS) to send the notification(s) when you recall your document, either:

  • to pending recipients (all those document recipient(s) who haven't yet processed the document) or,
  • to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)
  1. By default, On screen and Email/SMS notifications are sent to pending recipients only.
*** {% hint style="info" %} 1. The enterprise users within your enterprise can overrule these enterprise notifications configurations through their [personal notifications settings](https://docs.ascertia.com/signinghub-web/configurations/personal-configurations/configure-your-notifications). 2. The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the [enterprise branding](https://docs.ascertia.com/signinghub-web/configurations/enterprise-configurations/brand-your-enterprise-account) configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content. 3. In case constraints are set to unlimited in Service Plan for Templates, Workflows, Users and Signatures then Limit Reached Notifications will be hidden for the account owner. 4. The SMS notifications will only be sent, if the "Enable SMS notifications" option is enabled in your service plan. {% endhint %}