OTP as a two-factor authentication

SigningHub also allows you to use OTP via SMS as a secondary authentication method in conjunction with any of the pre-configured authentication methods above. This will make you feel more secure by going through two-factor authentication at the login time. The availability of OTP security features as two-factor authentication is subject to your subscribed service plan and login authentication settings. If you are willing to use this provision, please contact your Enterprise Admin to enable it in your Role under "Authentication".

To see an end-to-end flow for OTP authentication at the time of login, click here.

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Using OTP as a two-factor authentication

1. Go to the SigningHub login screen.

2. Click the "More Login Options" link available at the bottom of the login screen. A dialogue box will appear listing all the supported authentication methods.

3. Click your pre-configured authentication method, i.e. SigningHub ID, Salesforce, etc.

4. Log in with your respective credentials. If the provided credentials are correct:

   1. An OTP will be sent to your mobile device or email address.

   2. A dialogue box will appear on the login screen to enter the received OTP

   3. Once OTP is received enter it in the text field. In case OTP is not received, you may select the option to resend it. You can also choose another method for OTP by selecting 'Switch Method'

5. Enter the received OTP and click the "Login" button.

1. To successfully log in, you must provide your account credentials and the received OTP correctly.

2. The use of OTP as two-factor authentication is subject to your subscribed service plan and role settings. SigningHub currently supports 4, 6, and 9 digits OTP.

3. As a part of GDPR compliance, the "Service Agreement" dialogue box will appear after successful user authentication. This dialogue box contains the links to the "Terms of Service" and "Privacy Policy" pages. SigningHub will ensure that you agree to them before letting you use your account.

4. The "Service Agreement" dialogue box will not appear after successful user authentication if no Service Agreement is marked active.

5. The OTP method will be as per the configured OTP method in the document owner's service plan.

   • "(Email)", in case only "Email OTP" is configured in the service plan

   • "(SMS)", in case only "SMS OTP" is configured in the service plan

   • "(SMS and Email)", in case both "Email OTP" and "SMS OTP" are configured in the service plan

6. The OTP retry and expiry times are based on your subscribed service plan.

7. Users cannot log in to SigningHub if their account is disabled, marked as dormant, or temporarily locked due to multiple invalid login attempts.