LogoLogo
  • Welcome
  • GETTING STARTED
    • SigningHub at a Glance
      • Overview
      • Why SigningHub
      • Signature types
      • Signing methods
      • Mobile signatures
        • How SigningHub works
      • Enterprise management
    • Key Terminologies & Concepts
      • System terminologies
      • System users
      • Service plans
      • Individual vs Enterprise subscriptions
      • Document statuses
  • Registration & Login
    • Account Registration
      • Register a free trial account
      • Register an individual account
      • Register an enterprise account
      • Accept an enterprise user invitation
      • Direct registration
    • Login & Authentication Methods
      • Login through SigningHub ID
      • Login through Microsoft Active Directory
        • Auto Provisioning for Microsoft Active Directory
      • Login through Salesforce
      • Login through Microsoft ADFS
      • Login through Microsoft Office 365
      • Login through LinkedIn
      • Login through Google
      • OTP as a two-factor authentication
      • Login through the SSL client
      • Login through Freja eID
      • Login through Azure Active Directory
        • Auto-Provisioning for Azure Active Directory
      • Corporate logins
      • Login through OIDC
      • Login through OAuth2
      • Login through Azure SAML- based SSO
  • Dashboard & Listing
    • Dashboard
      • GeoIP-based user location
      • Multilingual user interface
    • Document Listing
      • Document interactions
      • Manage custom folders
      • Manage the archive folder
      • Manage shared folders
      • Document actions
        • Sign
        • Bulk sign
        • Bulk share
        • View document
        • Package details
        • Send reminder
        • Workflow details
        • Comments
        • Start a new signing process
        • Recall
        • Evidence report
        • Replicate workflow
        • Download
        • Rename
        • Move to folder
        • Print
        • Delete
      • Search a document
  • Sharing & Signing
    • Document Sharing - A Document Owner's View
      • Sign a new document
      • Add a document
        • Document certification settings
        • Document-related utilities
        • Supported documents
      • Apply a template on your document
      • Configure signing order
      • Add a recipient, electronic seal, and placeholder
      • Configure special privileges
        • Configure recipient permissions
        • Configure document access security
        • Configure workflow reminders
        • Configure email language
        • Configure post processing
      • Configure comments
      • Add data fields
        • Add signature fields
        • Add in-person signature fields
        • Add electronic seal fields
        • Add initials fields
        • Add attachment fields
        • Add form components
        • Configure form filling
        • Add QR Code
        • Add unique identifier
        • Add drop-in comments
      • Add comments
      • Add attachments
        • Make attachments compulsory
      • Append documents
      • Save as template
      • Add email message
      • Change a recipient/placeholder after sharing
    • Document Signing - A Recipient's View
      • Open a pending document
      • Add/download attachments
      • Append documents
      • Recipient permissions
      • Fill in your form components
      • Fill in your form fields
      • Add your initials
      • Add your field attachments
      • Add your in-person signature
      • Agree to the legal notice
      • Add comments
      • Add your signature
        • XML signing
        • Word document signing
        • Electronic seal signing
        • eID Easy signing
        • CSC signing
        • Remote Authorisation Signing (RAS)
        • Signing using Policy OID
        • Local-side signing using T1C Server
        • Local-side signing using ADSS Server
        • Signing based on National ID validation
        • Signing via signature pad
        • Signing behavior w.r.t signature appearance
          • Enterprise subscription
          • Individual subscription
        • OTP authentication
      • Bulk sign fields
      • Add drop-in comments
      • Review a document
      • Update a document
      • Host in-person signing
      • Decline a document
      • View verification details
      • Change a recipient/ placeholder
      • Delegate your signing authority in a workflow
      • QR code scanning
      • Signing flow via API
        • Server-side signing
          • Single document signing
            • ADSS signing
            • RAS signing
            • CSC signing
            • eID Easy signing
          • Bulk document signing
            • ADSS signing
            • RAS signing
            • CSC signing
        • Client-side signing
          • Single document signing
            • T1C signing
            • Go>Sign signing
          • Bulk document signing
            • T1C signing
            • Go>Sign signing
  • Configurations
    • Personal Configurations
      • Set up your SigningHub profile
        • Locale
        • Enterprise
      • Active sessions
      • Authorised devices
      • Two-Factor Authentication (2FA)
      • Security
      • Manage your contacts
        • Import contacts via CSV file
      • Manage your groups
      • Manage your library
        • Manage your library documents
        • Manage your library folders
      • Manage your templates
        • Add a document
          • Configure certified signature
        • Add recipient(s), electronic seal(s) and placeholder(s)
        • Configure workflow type
        • Configure document comments
        • Configure special privileges
          • Configure recipient permissions
          • Configure document access security
          • Configure auto reminders
          • Configure email language
          • Configure post processing
        • Add email message
        • Add data fields
          • Add signature fields
          • Add in-person signature fields
          • Add electronic seal fields
          • Add initials fields
          • Add attachment fields
          • Add form components
          • Configure form filling
          • Add QR Code
        • Read-only templates
      • Manage your legal notices
      • Manage your SmartForms
        • Using SmartForm for response collection
        • Using SmartForm for routing
      • Configure signature settings
      • Enable cloud drives
      • Delegate settings
      • Configure your notifications
        • Configure your email content
      • Optimize your account storage
      • Delete your account
    • Enterprise Configurations
      • Set up your enterprise profile
      • View your enterprise logs
      • Manage your enterprise contacts
        • Import contacts via CSV file
      • Manage your enterprise groups
      • Manage your enterprise users
        • Register an enterprise user
        • Register enterprise users via CSV file
        • Edit Enterprise User Details
        • Reset the password of your enterprise user
        • Reset two factor of your enterprise user
        • View activities of your enterprise users
        • Set service quota of your enterprise use
        • Invite an enterprise user
        • Invite enterprise users via CSV file
        • Pre-authorize users
        • Disable an enterprise user
        • Search an enterprise user
        • Manage signing certificates
      • Manage your user roles
        • Basic information
        • User access preferences
        • Enterprise access preferences
        • Document preferences
        • Template and library document preferences
        • Signature preferences
        • Signature appearance preferences
        • Signing server preferences
      • Manage your enterprise documents
        • View all documents of your enterprise
        • View package details of your enterprise documents
        • View workflow details of your enterprise documents
        • Manage recipients of your enterprise documents
        • Send workflow completion report of an enterprise document
        • Terminate workflow of your enterprise documents
        • Delete your enterprise documents
      • Manage your enterprise library
        • Manage your enterprise library documents
        • Manage your enterprise library folders
      • Manage your enterprise templates
      • Manage enterprise legal notices
      • Manage your electronic seals
      • Document reports
      • Signature reports
      • Electronic seal statistics
      • Advanced reports
      • Brand your enterprise account
        • Primary colour
        • Sidebar navigation
        • Error colour
      • Integrate third party applications
        • Manage third party integrations
        • Assign custom roles to external users
      • Manage certificate filters
      • Configure your enterprise notifications
        • Configure your enterprise email content
      • Configure advanced settings
        • Configure enterprise default settings
        • Delete enterprise account
        • Configure document accessibility preferences
  • Service Plan Management
    • Service Plans and Billing
      • View your service plan & usage statistics
      • View your billing invoice
      • Upgrade your service plan
      • Cancel plan
  • Track & Audit Activities
    • Audit Trail Options
      • View the activity logs
      • View the workflow history
      • View the workflow evidence report
      • View system notifications
Powered by GitBook

© Ascertia Limited 2025

On this page
  • Edit the details of your enterprise user
  • Signing Certificates
  • Pre-requisite (for Client)
  • Add a Signing Certificate

Was this helpful?

Export as PDF
  1. Configurations
  2. Enterprise Configurations
  3. Manage your enterprise users

Edit Enterprise User Details

PreviousRegister enterprise users via CSV fileNextReset the password of your enterprise user

Last updated 6 months ago

Was this helpful?

At times people make typo mistakes while adding user information, or the details may require update after certain time period. SigningHub therefore allows an enterprise admin to edit/ update their enterprise users' information as required. You can edit user name, their mobile number, job title, and company name. Similarly, you can also change the role of your enterprise user anytime in order to update their system access.


Edit the details of your enterprise user

  1. Login with your enterprise admin credentials.

  2. Click on "Configuration" in left menu and click "Users" under People options in Enterprise Administration section. Users Screen will appear.

  3. If you want to view further detail of your user, select the user and click "User preferences" button in right panel.

  4. Open "Profile Information" tab and click "Edit" button.

  5. Fill in the detail as required. Since the "Email" field is used as user's SigningHub account ID, therefore it is not editable and is displayed as a read-only field.


Signing Certificates

Business applications can use this service API to add a certificate for Enterprise Users into their Enterprise account. An enterprise Admin who has permissions to manage enterprise users in this role, can import RAS (Remote Authorization Signing) enabled certificates for signing. Furthermore, the signing certificates appears at signing time (if RAS is enabled under service plan and under intended user's role). The Role dictates things such as allowed signing capacities available to the user.

  1. SigningHub will provide an option to enterprise admin that will allow to add (import) / update / delete user certificates. Management of certificates will only be limited to those certificates that has been imported by Enterprise admin and not the ones which are generated by system. End user will get all signing certificates added by Enterprise admin or by system. Option will only appear if Enterprise has RAS enabled in service plan other than that Enterprise will not be able to manage user certificates.

Pre-requisite (for Client)

1- ADSS
2- Signing Hub Admin > Service Plan
3 - Signing Hub Web > Enterprise > Users
  • Certificates need to be created in ADSS before importing it in SH with RAS enabled.

  • Service plan should have minimum one signing capacity (that will have ADSS connector).

  • Enterprise admin can manage certificate (add/delete certificate)

  • User keys should not be protected with user password and keys should be in HSM and user authentication should be through RAS supported devices.

  • Service plan should have RAS configured. (if RAS is not configured in service plan then Enterprise Admin will not be able to manage signing capacities)

Add a Signing Certificate

  1. Open "Add a Signing Certificate" tab and click "Add a Signing Certificate" button.

  2. Fill the required information in the appeared dialogue.

  3. Click "Save changes".

  • Capacity name should be user-friendly, that could consist of letters and numbers.

  • Capacity name should not be more than 100 characters.

  • Capacity name should be unique for each user i.e. capacities added by enterprise admin and provided by Service Plan shouldn't match.

  • Capacity Alias should be same as of provided in ADSS.

  • All conditions mentioned above must be fulfilled and needs to be filled by Enterprise Admin only.

Please note, the "Role" field will only be editable if you have got the and privileges assigned to your role, otherwise it will be displayed as read-only. If you change the Common Name of a user, their existing certificate will be revoked and a new certificate is generated as per the new Common Name upon signing.

When updating the Country of a user, the updated country will not be reflected in the and .

Enterprise Users
Enterprise Roles
user's profile
signing details