Configure your notifications

SigningHub allows you to enable/ disable the On-Screen, Email/SMS and Push notifications. These notifications are specifically associated with your account and workflow related activities, and are used to intimate you and your recipients when any immediate attention is required.

The "On Screen" notifications are those that usually appear in your system notifications for account related events.
The "Email/SMS" notifications are those that are sent through emails to you and your recipients for any workflow related actions.
While the "Push" notifications are sent directly on your mobile device as a pop-up message, if you have installed SigningHub Mobile app (i.e. Android or iOS) on it. You don't necessarily have to be in the SigningHub Mobile app or using your devices to receive them.

Configure your notifications

Click "Configuration" then click "Notifications" under Settings options in Personal Configuration section.
Under the "Notifications" tab, Enable the options (i.e. On Screen, Email, and/ or Push) as required to send and receive the notification(s) accordingly. You can also enable all the options against an event.
Click "Save changes".

See the below table for description.

Events	Description
Notify me when
Account
When the forgot password flow has been initiated	Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you click the "Forgot password" link.
When the account password has been changed	Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you have changed your account password.
When there has been a failed login attempt	Enable option (i.e. On Screen) to receive the notification(s) accordingly, when your login attempt is failed in SigningHub.
Documents
When my documents have been processed by others	Enable option (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, when your shared document is reviewed, updated, or signed by a recipient.
When my documents have completed	Enable option (i.e. On Screen, Email, and/or Push) to receive the notification(s) accordingly, when your document workflow is complete.
When the documents are processed by me	Enable option (i.e. Email) to receive the email notification(s), when you sign, update, or review a workflow document.
With a daily summary email of all my pending documents	Enable option (i.e. Email) to receive a summary email from SigningHub for all your pending documents on each day end, instead of receiving individual email notifications for each document that is shared with you. The summary email contains the total count of your pending documents along with the "Sign Now" button that will take you to the Bulk sign screen.
When there are subsequent changes in the documents that I have received	Enable option (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which you have processed earlier. However in case of a new comment, SigningHub does not send a push notification.
Notify recipients when
When documents have been recalled from them	Enable option (i.e. On Screen and/or Email/SMS) to send the notification(s) when documents have been recalled from them, either: to pending recipients (all those document recipient(s) who haven't yet processed the document) or, to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)
When documents have been shared with them	Enable option (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly, to all the document recipients (on their turn), when a document is shared with them.

Events

Description

Notify me when

Account

When the forgot password flow has been initiated

Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you click the "Forgot password" link.

When the account password has been changed

Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you have changed your account password.

When there has been a failed login attempt

Enable option (i.e. On Screen) to receive the notification(s) accordingly, when your login attempt is failed in SigningHub.

Documents

When my documents have been processed by others

Enable option (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, when your shared document is reviewed, updated, or signed by a recipient.

When my documents have completed

Enable option (i.e. On Screen, Email, and/or Push) to receive the notification(s) accordingly, when your document workflow is complete.

When the documents are processed by me

Enable option (i.e. Email) to receive the email notification(s), when you sign, update, or review a workflow document.

With a daily summary email of all my pending documents

Enable option (i.e. Email) to receive a summary email from SigningHub for all your pending documents on each day end, instead of receiving individual email notifications for each document that is shared with you. The summary email contains the total count of your pending documents along with the "Sign Now" button that will take you to the Bulk sign screen.

When there are subsequent changes in the documents that I have received

Enable option (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which you have processed earlier. However in case of a new comment, SigningHub does not send a push notification.

Notify recipients when

When documents have been recalled from them

Enable option (i.e. On Screen and/or Email/SMS) to send the notification(s) when documents have been recalled from them, either:

to pending recipients (all those document recipient(s) who haven't yet processed the document) or,
to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)

When documents have been shared with them

Enable option (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly, to all the document recipients (on their turn), when a document is shared with them.

By default, On screen and Email/SMS notifications are sent to pending recipients only.

In case you are logged in as an enterprise user, these notifications configurations will overrule your enterprise notification configurations.
The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.
In case constraints are set to unlimited in Service Plan for Templates, Workflows, and Signatures then Limit Reached Notifications will be hidden for the account owner.
Notifications related to Limit Reached, Payments, Account Downgraded will be displayed for Individual account only.
The SMS notifications will only be sent, if the "Enable SMS notifications" option is enabled in your service plan.

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Last updated 12 days ago

Configure your notifications

Click "Configuration" then click "Notifications" under Settings options in Personal Configuration section.

Under the "Notifications" tab, Enable the options (i.e. On Screen, Email, and/ or Push) as required to send and receive the notification(s) accordingly. You can also enable all the options against an event.

Click "Save changes".

See the below table for description.

Events	Description
Notify me when
Account
When the forgot password flow has been initiated	Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you click the "Forgot password" link.
When the account password has been changed	Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you have changed your account password.
When there has been a failed login attempt	Enable option (i.e. On Screen) to receive the notification(s) accordingly, when your login attempt is failed in SigningHub.
Documents
When my documents have been processed by others	Enable option (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, when your shared document is reviewed, updated, or signed by a recipient.
When my documents have completed	Enable option (i.e. On Screen, Email, and/or Push) to receive the notification(s) accordingly, when your document workflow is complete.
When the documents are processed by me	Enable option (i.e. Email) to receive the email notification(s), when you sign, update, or review a workflow document.
With a daily summary email of all my pending documents	Enable option (i.e. Email) to receive a summary email from SigningHub for all your pending documents on each day end, instead of receiving individual email notifications for each document that is shared with you. The summary email contains the total count of your pending documents along with the "Sign Now" button that will take you to the Bulk sign screen.
When there are subsequent changes in the documents that I have received	Enable option (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which you have processed earlier. However in case of a new comment, SigningHub does not send a push notification.
Notify recipients when
When documents have been recalled from them	Enable option (i.e. On Screen and/or Email/SMS) to send the notification(s) when documents have been recalled from them, either: to pending recipients (all those document recipient(s) who haven't yet processed the document) or, to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)
When documents have been shared with them	Enable option (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly, to all the document recipients (on their turn), when a document is shared with them.

Events

Description

Notify me when

Account

When the forgot password flow has been initiated

Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you click the "Forgot password" link.

When the account password has been changed

Enable option (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you have changed your account password.

When there has been a failed login attempt

Enable option (i.e. On Screen) to receive the notification(s) accordingly, when your login attempt is failed in SigningHub.

Documents

When my documents have been processed by others

Enable option (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, when your shared document is reviewed, updated, or signed by a recipient.

When my documents have completed

Enable option (i.e. On Screen, Email, and/or Push) to receive the notification(s) accordingly, when your document workflow is complete.

When the documents are processed by me

Enable option (i.e. Email) to receive the email notification(s), when you sign, update, or review a workflow document.

With a daily summary email of all my pending documents

When there are subsequent changes in the documents that I have received

Notify recipients when

When documents have been recalled from them

Enable option (i.e. On Screen and/or Email/SMS) to send the notification(s) when documents have been recalled from them, either:

to pending recipients (all those document recipient(s) who haven't yet processed the document) or,
to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)

When documents have been shared with them

Enable option (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly, to all the document recipients (on their turn), when a document is shared with them.

By default, On screen and Email/SMS notifications are sent to pending recipients only.

In case you are logged in as an enterprise user, these notifications configurations will overrule your enterprise notification configurations.
The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.
In case constraints are set to unlimited in Service Plan for Templates, Workflows, and Signatures then Limit Reached Notifications will be hidden for the account owner.
Notifications related to Limit Reached, Payments, Account Downgraded will be displayed for Individual account only.
The SMS notifications will only be sent, if the "Enable SMS notifications" option is enabled in your service plan.