Upgrade your service plan

When your requirements outgrow the capabilities of your current service plan, SigningHub provides adaptable options to support your evolving needs. As the account owner, you can easily upgrade to a higher plan with enhanced features and increased capacity, ensuring your SigningHub experience scales with your organization. If your needs are more specialized, you also have the flexibility to request a custom service plan, designed to meet the unique demands of your business. This approach allows you to align SigningHub’s offerings closely with your organization’s objectives, providing a truly tailored solution as your requirements grow.

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Upgrade your service plan

1. Log in to enterprise admin or individual account (in case you are an individual user).

2. Click the 'Configurations' option in the navigation panel.

3. Click on the 'Upgrade Plan' option. (If you are an Enterprise Admin, this will be located under the 'Enterprise Configurations' section. If you are an Individual User, this will be located under the 'Personal Configurations' section.)

4. Click on the plan that best suits your requirements. In the information panel, specify the "Duration" and click the "Checkout" button. (You can also filter available plans by selecting "Pay Regularly" or "Pay As You Go" under the "Filter" options for added flexibility.)

   
5. Input your payment details and click on 'Proceed'.

   

1. The "Billing" option is only available to the users who have the "Enterprise Billing" option enabled against their user role.

2. The "Pay As You Go" plans do not support recurrent payments.

3. For "Pay As You Go" plans, when 95% of the signature quota has been consumed, the system will send the user an email (to the enterprise owner) and display a banner on the SigningHub Dashboard, prompting the user about the consumption of their plan.

4. During the grace period, the system will display a banner on the SigningHub Dashboard, prompting the user that their plan is about to expire.

5. After the grace period, the system will display a banner on the SigningHub Dashboard, prompting the user that their plan has expired.

6. After the grace period, the user will not be able to share a workflow or make an "Only Me" workflow. However, the user will still be able to consume the signature quota remaining.

7. When the user switches from a "Pay Regularly" plan to a "Pay As You Go" plan, the "Pay Regularly" agreement will be revoked.

8. SigningHub will send an email reminder to the account owner on the due date for billing when:

   • For "Pay As You Go" plans

     • When 1 Year has passed since the last billing date

   • Pay Regularly

     • When either the user did not make the payment or the payment was not captured on the due date.

9. The "Make Payment" button appears on the 'Billing" screen only for the "Pay As You Go" plans:

   • When you have consumed 95% of your signature quota

   • When 1 Year has passed since the last billing date