Signing via signature pad

Introduction

SigningHub allows users to sign via a signature pad. It involves integrating a specialized device that electronically captures handwritten signatures. This integration is seamless within the SigningHub platform, ensuring a straightforward process for users. Once integrated, users need to make the necessary configurations and connect the signature pad to their computer or tablet, typically via USB or Bluetooth to perform the signatures. While the user writes their signature on the pad using a stylus or pen-like tool, the signature's unique characteristics (such as shape, pressure, and speed) are recorded digitally. SigningHub then applies this captured signature to the document, ensuring it remains secure and legally binding.

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How it works?

1. Configure a connector, in SigningHub Admin.

2. Add the connector to the service plan.

3. Configure the signature pad in the user role.

4. Set the signature pad as the default method.

5. Sign the document via signature pad.

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Configure a Connector in SigningHub Admin

Make the following configurations to a connector in SigningHub Admin:

1. In the "Basic Information" section, choose "Signature Pad" as the "Provider".

1. In the "Details" section, fill in the required fields.

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Add Connector to a Service Plan in SigningHub Admin

Make the following configurations to a service plan in SigningHub Admin:

1. In the "Signature" section of the service plan, enable the "Enable the Signature Pad to capture hand signature images while signing" option and add the earlier configured connector, as shown below:

   

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Configure Signature Pad in a User Role in SigningHub Web

Make the following configurations to a user role in SigningHub Web:

1. Against your user role, in the "Signature Appearance" tab, enable the Signature Pad option.

1. ​Signature Pad can be used to perform hand signatures and initials, only on Desktop Web.

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Set Signature Pad as the Default Method in SigningHub Web

Make the following configurations to 'My Settings' in SigningHub Web:

1. Against your 'Settings', in the "Signature Preferences" tab, set Signature Pad as the default hand signature method for Web Browsers.

1. ​Signature Pad can only be used to perform hand signatures, in-person hand signatures, and initials, only on Desktop Web.

2. If Signature Pad has been configured as the default initials method and the user tries to sign using native apps or mobile web, the user will not be able to perform initials and will be prompted to update the default initials method in the user's settings.

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Signing via Signature Pad

To perform signatures via a Signature Pad, follow the below-mentioned steps:

1. From the document listing, open a document having a signature field that you want to sign.

2. Double-click on the signature field, and select a Signing Server for performing signatures.

3. Upon selecting a signing server, the browser will show a pop-up to connect the Signature Pad device. Click on the "Connect" button to connect the signature pad.

   
4. Once the signature pad has been connected, the user can perform signatures on the signature pad, and the signatures will be visible on the "SIGN" dialogue box in SigningHub.

   • Clear: If the 'Clear' button is pressed, either on the SIGN dialogue box or on the signature pad, the signature pad will clear up, allowing you to retry your signatures.

   • Cancel: If the 'Cancel' button is pressed, either on the SIGN dialogue box or on the signature pad, the SIGN dialogue box will close without the signatures being performed.

   • OK: If the 'OK' button is pressed, either on the SIGN dialogue box or on the signature pad, the signatures will be applied to the document and the SIGN dialogue box will close.

     

1. The "Remember the captured signature for use throughout this document" option allows the user to use the captured signatures to sign all of the other assigned signature fields as well. If this option is unchecked, the user will have to perform signatures, using the signature pad, for each assigned field.

2. Even if the "Remember the captured signature for use throughout this document" option is enabled, the captured signatures stay in the memory as long as the user is on the document viewer screen and the session has not expired.

3. The signing logs are maintained under "User Activity Logs", "Workflow History", and "Workflow Evidence Report".

4. The Wacom STU Tablets that are supported for performing signatures are STU-430 and STU-500.

5. Signing via a signature pad is allowed for both enterprise and individual users, based on the configurations of their service plan.

6. SigningHub integrates the Wacom SDK and validates the Wacom license directly through the Wacom server, without any communication with the Wacom License Management Server. If a user does not renew their license within the grace period provided by Wacom, access to the Wacom integration within SigningHub will be disabled until the license is renewed.

7. For using Wacom STU tablets, all the browsers that implement WebHID should be supported. Thus, at the moment it is supported as a feature on:

   • Chromium

   • Google Chrome

   • Microsoft Edge

   • Opera

(Firefox and Safari have refused to implement this feature on the basis of security reasons, so it won't be supported.)