Cancel plan

Though we will not be pleased to let you go, sometimes we have to say goodbye.

The "Cancel Plan" option is only available for the Pay Regularly plans. You may cancel your payment agreement with SigningHub anytime, even after buying a service plan. In this way, SigningHub will immediately terminate all your next scheduled payments, however, you can still enjoy SigningHub services till the Next Payment Date is not reached. The cancel payment option is only available to the users who have the "Enterprise Billing" option enabled against their user role.

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Cancel your plan

1. Log in to enterprise admin or individual account (in case you are an individual user).

2. Click the 'Configurations' option in the navigation panel.

3. Click on the 'Plan and Billing' option. (If you are an Enterprise Admin, this will be located under the 'Enterprise Configurations' section. If you are an Individual User, this will be located under the 'Personal Configurations' section.)

4. On the 'Plan and Billing' screen, click on the 'Cancel plan' button.

5. In the 'Cancel Payment Agreement' dialogue box, specify the reason for cancelling the plan and click on the "Proceed" button. The payment agreement will be cancelled and your billing status will become "Inactive".

   

1. The "Cancel Plan" option is only available to the users who have the "Enterprise Billing" option enabled against their user role.

2. Next Payment Date refers to the date on which SigningHub initiates the next scheduled payment request for your account.