View the workflow evidence report

The "Workflow history" option provides a soft copy of workflow activities related to a selected document, which is sufficient for your audit trail record. However, when you need to present these workflow details in hard copy as legal proof outside SigningHub, use the workflow evidence report. A Workflow Evidence Report entails the detailed logs (including Audit Trail) of each SigningHub transaction performed within a document workflow, in the downloadable PDF format. It is also digitally signed by Ascertia with an invisible PAdES-B-LT signature and is available only to the respective document owner. So in case a recipient in the workflow repudiates their signature, or if there is any query related to the workflow, this report can resolve all such issues. However, viewing the Workflow Evidence Report is subject to your assigned enterprise user role. To use this provision, ask your Enterprise Admin to enable it in your Role>Document Settings. If your Service Plan is configured accordingly, then the Workflow Evidence Report will automatically generate when the workflow is "Completed". In addition, the document logs will be removed from the Workflow History dialogue box, and the details will be added to the Workflow Evidence Report under the Audit Trail section.

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View the workflow evidence report of a document

1. Click the 'Documents' option in the navigation panel.

2. Select a completed document, and click the 'Evidence report' option in the information panel. The workflow evidence report will be downloaded to your local 'Downloads' folder as a PDF.

   

1. In the workflow evidence report, based on the selected delivery method for each recipient, either their email or mobile number shall be shown.

2. The workflow evidence report of a replicated workflow will show that the workflow was replicated.

3. The workflow evidence report PDF contains an invisible PAdES-B-LT signature.

4. The workflow evidence report PDF is available for completed documents only.

5. The availability of the Workflow Evidence Report is subject to your subscribed service plan. If you cannot find this option, contact sales.

6. The Workflow Evidence Report will only be generated when it's successfully signed.

7. Under the Workflow History details, "Signature Authorization" displays the authentication profile name along with the username and email address of the recipient. This user information only appears for the following authentications:

   1. Email/Password

   2. LinkedIn

   3. Office365

   4. Azure Active Directory

   5. SalesForce

8. On Linux systems, the Workflow Evidence Report does not display in Arial font by default; to view it in Arial, the font must be installed on the machine.