View the activity logs

SigningHub records high-level activities with date and time stamps, along with additional details, to create a comprehensive audit trail. Five main categories of activities are logged:

  1. Account/User activities

  2. Document activities

  3. Settings-related activities

  4. Billing activities

  5. Enterprise-related activities

Each of these categories includes a variety of specific actions, ensuring a clear, detailed record of system usage and changes.


Logged activities

  1. Account/User activities:

    1. When you create an account

    2. When you activate your account

    3. When you log in

    4. When you log out

    5. When you are invited by an enterprise admin

    6. When you accept an invitation

    7. When you decline an invitation

    8. When your login attempt fails

    9. When you request a password reset

    10. When your session times out

    11. When you change your account password

    12. When you upgrade your account

    13. When your account is locked

    14. When your account is unlocked

    15. When you download an Excel report of registered users

    16. When you download an Excel report of user invitations

  2. Document activities:

    1. When you upload a document

    2. When you add a file from the library

    3. The original format of the uploaded document

    4. When the document converts to PDF format after upload

    5. When you open a document

    6. When you close a document

    7. When you add a contact in a document

    8. When you add a comment to a document

    9. When you add an attachment to a document

    10. When you add a text field to a document

    11. When you fill in a form field in a document

    12. When you update form field text in a document

    13. When you add initials to a document

    14. When you add an in-person signature to a document

    15. When you sign a document

    16. When you sign an electronic seal

    17. The capacity with which you signed a document

    18. The signing reason for signing a document

    19. When you share a document

    20. When you recall a document

    21. When you review a document

    22. When you decline a document

    23. When you host in-person signatures

    24. When you update a document

    25. When you rename a document

    26. When you delete a document

    27. When you print a document

    28. When you download a document

    29. When you add a file to the library

    30. When you add a document template

    31. When you apply a document template

    32. When you complete a document workflow

    33. When you replicate a workflow

    34. When you move a document to a folder/shared space

  3. Settings-related activities:

    1. When you update general settings

    2. When you change the account password

    3. When you update the account security question

    4. When you update locale settings

    5. When you update signature settings

    6. When you update electronic seal signature settings

    7. When you update signature appearance settings

    8. When you add a contact

    9. When you update a contact

    10. When you delete a contact

    11. When you import a CSV file to add contacts

    12. When you add a group

    13. When you update a group

    14. When you delete a group

    15. When you add a template

    16. When you update a template

    17. When you delete a template

    18. When you upload/add a file to the library

    19. When you move a file in the library to a personal library folder

    20. When you update a file from the library

    21. When you delete a file from the library

    22. When you create a personal library folder

    23. When you rename a personal library folder

    24. When you delete a personal library folder

    25. When you update a notification email

    26. When you update a notification email content

    27. When you reset a notification email to default

    28. When you add a legal notice

    29. When you update a legal notice

    30. When you delete a legal notice

    31. When you delegate your signing authority

  4. Billing activities:

    1. When you make an online payment

    2. When you cancel an agreement with Worldpay

  5. Enterprise-related activities:

    1. When you update the enterprise profile

    2. When you change a user role

    3. When you delete a user

    4. When you invite a user

    5. When you import a CSV file to invite users

    6. When you resend an invitation to a user

    7. When you delete an invitation

    8. When you register a single user

    9. When you register bulk users

    10. When you update Active Directory user settings

    11. When you add a new role

    12. When you update an existing role

    13. When you delete an existing role

    14. When you clone an existing role

    15. When you add an enterprise contact

    16. When you update an enterprise contact

    17. When you delete an enterprise contact

    18. When you import a CSV file to add enterprise contacts

    19. When you add a new enterprise group

    20. When you update an existing enterprise group

    21. When you delete an existing enterprise group

    22. When you add an enterprise template

    23. When you update an enterprise template

    24. When you delete an enterprise template

    25. When you clone an enterprise template

    26. When you upload/add a file to the enterprise library

    27. When you move a file in the library to an enterprise library folder

    28. When you update a file from the enterprise library

    29. When you delete a file from the enterprise library

    30. When you create an enterprise library folder

    31. When you rename an enterprise library folder

    32. When you delete an enterprise library folder

    33. When you add an electronic seal

    34. When you update an electronic seal

    35. When you delete an electronic seal

    36. When you update a notification email

    37. When you update a notification email content

    38. When you reset a notification email to default

    39. When you update application integration settings

    40. When you update report settings

    41. When you update document settings

    42. When you add an enterprise legal notice

    43. When you update an enterprise legal notice

    44. When you delete an enterprise legal notice

    45. When you add a certificate filter

    46. When you update a certificate filter

    47. When you delete a certificate filter

    48. When you enable your enterprise user

    49. When you disable your enterprise user

    50. When you update the enterprise default settings

    51. When you update enterprise branding

    52. When you export an enterprise template

    53. When you import an enterprise template

    54. When you export an enterprise library file

    55. When you import an enterprise library file


View the activity logs

  1. Click the 'Activity' option from the navigation panel. To see the details of any activity, click on it and the details will be shown in the information panel.


Each user (i.e. individual/ Enterprise user/ Enterprise Admin) can view their own activity logs.

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